Put the facts to work
Not sure which situation fits? Start with the facts
A review is an investigation of the facts, not a promise of deletion. Not opening an account, being denied, or regretting an application does not by itself invalidate a legitimate inquiry.
| What you see | What to establish | Useful next step |
|---|---|---|
| A legitimate, accurately reported application | The company, date and application match | Normal aging and monitoring; removal is not promised |
| An unfamiliar company name | Whether a partner bank or lender handled an application | Identify the company before alleging fraud |
| A repeated entry or wrong date | Which specific record conflicts with the application | Document the mismatch and request an investigation |
| An application you did not make | Whether someone actually used your identity | Take protective steps and follow the official fraud route |
| Another person's information | Other mixed names, addresses or accounts | Investigate a mixed file; wider corrections may be needed |
| A promised soft check followed by a hard pull | The exact disclosure and any later formal application | Preserve the sequence and investigate a real mismatch |

